I'll email you a new password after we reset your account.
When a login attempt fails, it most likely has anything to do with that because it won't reset.
It might occasionally be an issue to use a Hotmail account for email purposes. If you want it to function consistently, we advise using a Gmail address. Emails from Hotmail, Yahoo, AOL, etc. frequently lead to issues.
How can I Reset my Gmail Password after Too Many Failed Attempts?